Last Updated: March 14, 2022
1.1 You have the right to cancel an order during the period set out below in clause 1.3 This means that during the relevant period if you change your mind or for any other reason you decide you do not want the Product(s), you can notify us of your decision to cancel the order and receive an exchange credit. If you cancel your order, we will try to stop it before the Product(s) is dispatched to production and produced and/or delivered to you but please be aware that this may not always be possible. Where we are unable to stop your Product(s) from being dispatched please return it to us when you receive it, at which point we will process your exchange credit in accordance with these Terms.
1.2 However, this cancellation right does not apply in the case of (i) newspapers, periodicals, magazines
or (ii) audio or video recordings or computer Product(s) that have been unsealed or downloaded.
1.3 Your rights to cancel an order expires the day of produced and/or delivered otherwise all sales are final.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
1.4 Details of your right to cancel and an explanation of how to exercise it are in the Cancellation Policy.
1.5 To cancel an order, please submit a cancellation request to let us know by email at info@SophiasPartyCreations.com or call us at (972) 469-4070 prior to produced and/or delivered. Alternatively, all sales are final unless authorized by SophiasPartyCreations.com. If your cancellation notification is received and approved prior to produced and/or delivered, then the following applies. If the Product(s) have not been produced and/or delivered, please then promptly comply with notifying us that you wish to cancel the order. The deadline is met if you submit a cancellation request prior to production and/or produced and/or delivered. Unless the Product(s) is faulty or not as described all sales are final. We will refund the price you paid for the Product(s) in accordance with clause 1.6.
1.6 If you cancel your order in the manner stated above in cause 1.5, we will:
a. Offer exchange credit value for the price you paid for the Product(s). Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Product(s). If we have inadvertently been charged for the direct cost of returning the Product(s) to us (e.g. where you have elected to ‘return to sender’), unless the Product(s) is faulty or not as described we will deduct such direct cost from the refund you would otherwise have been entitled to; and
b. process the exchange credit due to you as soon as possible and, in any case, within 3 business days of (i) canceled your order prior to the Product(s) produced and/or delivered, clause 1.5 or, the day you supply evidence of having a trackable cancel request and refund is approved; or (ii) if you have not received the Product(s), the day on which you gave us notice of cancellation as described in clause 1.5
1.7 We will provide you an exchange credit as an “in-store” or “online store” credit used for your convenience. 1.8 1-day (24hr) orders are allowed but a 50% NON-Refundable deposit is applied. 1.9 On-Site consultations are available however, a $50 fee will be charged and may be applied toward your order. 1.9 in the event SophiasPartyCreations.com has agreed to “Refund” monies paid, at its sole discretion; it will process said monies to the payment form you used within 3 business days. Please Note- your financial institution may take up to 7 – 10 business days to reflect actual payment refund.